HOW TECHTRADER WORKS
We have two main channels of sale - our TechTrader website and walk in customers. Website users browse through our site and once they have found what they’re looking for, they can register an account and follow simple steps to make an order. Customers can pay online via credit card, EFT or cash deposit. Online customers are given free delivery in South Africa for purchases over R1000, our courier service then delivers the goods within 48 hours. Customers are able to track their package online. Walk in customers have the option of viewing our stock in person and then paying via cash or card.
Another added benefit is that our customers can buy our products on credit and pay off the items in instalments over a period of time. This can be done through Mobicred, a company we have partnered with who offers this great service. Customers who want to
use this service will need to sign up for an account at www.mobicred.co.za and complete a credit application form (which can take a few days to be accepted). If they qualify, Mobicred will grant them a credit facility much like any credit card. There is an initiation fee depending on which facility they qualify for, and like any credit facility, there are charges and interest involved. All the ins and outs are explained on their site and they have a support desk on 086 006 2733 or mail on email@example.com.
We source all our devices from reputable companies and suppliers. Most of our stock is from well-known retailers and manufacturers, and all our devices then go through a rigorous 33 point check by a team of qualified technicians to ensure that they are completely functional and ready to sell. The devices are then re-sealed in their original boxes with the original accessories, and we add on a TechTrader warranty.
During this testing process, the devices are categorised into A-Grade, B-Grade and C-Grade. A-Grade is known as Demo stock, B-Grade is known as Pre-Owned or Used, and C-Grade are broken or damaged devices that we do not sell on to the public.
Demo (never been used) are brand new devices that have been returned by customers to networks within 7 days of purchase. These phones are fully inspected and tested by qualified technicians and are as good as new. Original packaging and accessories are provided along with a 6 month TechTrader warranty.
Pre-owned are second hand devices which have been fully inspected and tested by qualified technicians. These certified devices are guaranteed by our 3 month TechTrader warranty and arrive in custom box packaging with generic accessories.
The TechTrader warranty covers all internal issues that may arise like software issues, but does not cover any hardware damage, such as water damage, cracked screens or damage from dropping the device. This warranty may also be extended to a full year for a small additional fee - for Demo devices, it can be extended by paying at additional 5% of the device price, and for Pre-Owned devices an additional 10% of the device price is paid. For example, if someone wanted to buy a Demo Apple iPhone 5C at R4400.00, they would pay an additional R220.00, which is 5% of the price to extend the warranty from 6 months to 12 months.
TechTrader has all the latest tech devices and every week we run a special on a specific product. All our stock is uploaded onto our website with all the information, specifications and pricing. If an order is made through our website for a product over R1000.00, delivery anywhere in South Africa is free and we ship right to your doorstep.
As mentioned previously, we offer the option to extend warranties to a full year – 5% of the device price on demo units, and 10% of the device price on Pre-Owned units. We can also source accessories, such as phone covers, power banks, tempered glass, covers, keyboards etc.
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